Terms
Updated 30 October 2026
These terms apply when you use any service made by Arva (Arva Trading & Services, "we", "us"): Arva and the services it works with, such as PlatePal and Artfit.
Services with their own terms
Some services add their own terms for things only they do. Where they differ from these, the service’s terms apply for that service. Arva’s are at app.arva.systems/terms.
Your account
- Give accurate details and keep your sign-in private. You are responsible for what happens in your account.
- If you open an account for a business, you must be allowed to act for that business.
- You must be 18 or older, or have a parent or guardian’s permission.
Businesses that sell through our services
When a restaurant, shop or other business sells to you through PlatePal or Artfit, that business is the seller. It is responsible for its goods, prices, delivery and anything it promises you. We provide the software it uses.
Payments
Payments are processed by licensed payment providers. We never see or store full card details. Prices are shown before you pay, in Ghana cedis unless stated otherwise.
Refunds
If you bought from a business on PlatePal or Artfit, that business handles refunds for its goods, such as a wrong or missing order. Contact the business first. If you can’t reach it, or you were charged incorrectly, contact us with your payment reference and we’ll help.
Payments made to us, such as Arva plans and subscriptions to our business services, are not refundable, except when:
- you were charged twice for the same thing, or
- you were charged in error, for example after cancelling, or the wrong amount.
To ask, contact us within 30 days of the charge with your payment reference. Approved refunds go back to the card or mobile money wallet you paid with, usually within 10 working days, depending on your bank or network.
Cancelling stops future payments. You keep what you paid for until the end of the period, and unused time is not refunded.
Fair use
Don’t use our services to break the law, sell prohibited goods, mislead or defraud anyone, send spam, or interfere with our systems or other people’s accounts. We may suspend accounts that do.
Changes and availability
We work to keep every service available and improving. We may change or retire features, and we’ll tell you in advance when a change affects something you pay for.
Liability
As far as the law allows, our services are provided as they are, and we are not liable for indirect losses such as lost profit. Our total liability to you is limited to what you paid us in the 12 months before the claim. Nothing here limits rights you have by law.
Ending
You can stop using a service at any time. We may suspend or close an account that breaks these terms, and will tell you why unless the law prevents it.
Law
These terms are governed by the laws of the Republic of Ghana, and the courts of Ghana decide any dispute.
Changes to these terms
We’ll post changes on this page and update the date at the top. Using a service after a change means you accept it.
Contact
Arva Trading & Services
- Phone
- +233558787492