Privacy
Updated 30 October 2026
How Arva (Arva Trading & Services) collects, uses and protects personal data across its services, under Ghana's Data Protection Act, 2012 (Act 843).
Who is responsible
We are responsible for the data we hold about you as a user of our services. When a business uses PlatePal or Artfit to serve its own customers, that business decides how it uses its customers’ data, and we handle that data on its behalf.
What we collect
- Account details: name, email, phone number.
- What you add to a service: orders, listings, records, messages to Arva.
- Payment records: amount, status and reference. Never full card numbers.
- Technical data: device, browser and activity logs, to keep accounts secure.
Why we use it
- To run the services you use and give you support.
- To keep accounts and payments safe and to prevent fraud.
- To meet our legal and accounting obligations.
- To improve our services, using combined figures rather than individual records where we can.
Who we share it with
Only what each needs: payment providers, hosting, email and SMS providers, and AI providers for Arva’s chat. We share data with authorities only when the law requires it. We never sell personal data.
Where it is kept
Some of our providers store data outside Ghana. We use providers that protect it to a standard at least equal to Ghana’s law.
How long we keep it
For as long as your account is open, and afterwards only as long as the law requires (for example, payment records). Then we delete it or remove what identifies you.
Your rights
You can ask to see, correct or delete your data, or object to how we use it. Contact us below. If you are not satisfied with our answer, you can complain to the Data Protection Commission of Ghana.
Security
Data is encrypted in transit, sensitive details are encrypted at rest, and access is limited to people who need it.
Cookies
Our services use cookies only to keep you signed in and secure. This website sets none. We don’t use advertising cookies.
Contact
Arva Trading & Services
- Phone
- +233558787492